Tech Support & Troubleshooting

BikeErg

• My BikeErg makes a knocking sound when pedaling

ErgData

• My workouts are not being saved in ErgData and sent to the Logbook
• I forgot my logbook username or password

PM5 Issues

• My PM5 is displaying error code 12008
• My PM5 is not turning on and the LED is blinking red
• My monitor is dead/unresponsive
• How do I update my firmware?
• My PM5 is displaying error: Sensor wire is damaged
• My PM5 is displaying Hard Fault Error

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Common Error Codes

• My PM5 is displaying error code 24290
• My PM5 is displaying error code 22153
• My PM5 is displaying error code 2288
• My PM5 is displaying error code 2287
• My PM5 is displaying error code 2283
• My PM5 is displaying error code 2220

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